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FAQ

GENERAL

  1. What is Land of Belle? We are a home accessories retailer who offers a curated collection from the world’s leading boutique brands and artisans, many of whom we work with to create custom designs exclusive to our company. We share our collection through our online store, wedding registry platform, and through seasonal brick and mortar pop-up stores.

  2. Where does your collection come from? Our collection is sourced from all over the world. We work with boutique brands and artisans from countries including Austria, England, France, India, Italy, Japan, Portugal, Turkey, the United States, and Vietnam.

  3. Where is your company located? Our company is based in New York, New York.

  4. Do you have any brick & mortar locations? We don’t currently have any full-time brick and mortar locations. That said, we augment our online store with seasonal pop-up events in various destinations. Please make sure you’re signed up for our mailing list list to receive announcements about upcoming pop-ups.

  5. How do I know when and where your pop-ups will be? Please sign up for our mailing list on our website so we can be sure to share news about upcoming pop-up stores with you.

  6. Do you do brand partnerships? We are always interested to learn about interesting partnership opportunities with like-minded brands and companies. Please feel free to reach out to us at info@landofbelle.com with information on your brand and the opportunity. We would love to hear from you.

SPECIAL SERVICES

  1. Can you help me curate items for my home? Absolutely. We would be more than thrilled to help you select items that will look beautiful together, compliment your home, and feel relevant to your personal lifestyle and habits. We want you find yourself using the things you buy at Land of Belle and for them to feel authentically yours. For assistance selecting purchases for yourself or as gifts, please email us at info@landofbelle.com.

  2. I wish you had additional designs by certain brands that you feature. Can I order them through you? If we feature a brand and you’re interested in one of their items or designs not currently featured on our site, we can absolutely place a special order for you. Please email us at info@landofbelle.com.

  3. Do you make bespoke products for customers? Absolutely. We are happy to work with you on designing bespoke items for your homeware collection or registry. Depending on the level of work involved, an additional design fee may be charged. If interested, please email us at info@landofbelle.com with subject line: Custom Order to learn more.

  4. Can I have items delivered sooner than what is listed on the website? We do keep limited stock of some items and if you should need anything rushed, we will do our best to accommodate your request. Please email us at info@landofbelle.com with specifics and we will revert back within 1-2 business day. You can also visit our “In Stock and Ready to Ship” category in our “Featured Items” section on our homepage navigation bar to browse available in stock items.

PAYMENT & ORDERS

  1. What methods of payment do you accept? We accept all major credit cards.

  2. How do I check the status of my order? Once an order has been confirmed, you can assume we are working on it and will get it delivered to you as soon as possible, likely in the time frame noted on the product pages. If you would like to check on the specific status of your order, please email us at orders@landofbelle.com anytime and include your name and order number in the subject line.

  3. How long will it take to receive my order? The estimated delivery window varies depending on the product and is located on the individual project page.

  4. Why do orders take so long to be delivered? Many of the items found on our site will be made upon order, especially for you. Because of this, and also because many items are shipped from abroad, we have to build in a reasonable window of time for your order to be made and delivered. Should you need an item urgently, please email us at info@landofbelle.com and we will do our best to coordinate.

  5. Do you keep some items in stock? We do keep a small selection of items in stock at all times.

  6. Can I change my order? If you’d like to change an order after placing it, please email us as quickly as possible at orders@landofbelle.com. While we cannot make any promises, we will do our best to amend your order per your request.

  7. Can I cancel my order for a special order item? If you’d like to change an order after placing it, please email us as quickly as possible at orders@landofbelle.com. While we cannot make any promises, we will do our best to amend your order per your request.

  8. I received a damaged item. What should I do? If you have received an item that is broken or damaged in any way, please email us at your earliest convenience at orders@landofbelle.com and include a description and photo of the damaged item.

  9. I am missing an item from my order. What should I do? If your order arrives incomplete, please email us at orders@landofbelle.com and include your name and the missing item in the subject line.

  10. I received an incorrect item. What should I do?  If you’ve received an incorrect item, please email us at orders@landofbelle.com and we will send a shipping label and courier for collection.

SHIPPING & RETURNS

  1. What are your standard shipping & handling rates? Our shipping and handling rates vary depending on the type of  item being purchased and the size of the order. While we’d love to, we are unable to offer free shipping to our customers at this time. This is due to the fact that we are a new company and also because the majority of our items are imported and fragile, making them costly to ship.

  2. What is your returns & exchanges policy? Because most items are made-to-order especially for you, we do not currently accept returns or exchanges.

  3. Do you accept international shipping addresses? Unfortunately, at this time, we are unable to process international orders on our website. Should you be based outside of the US and interested in our collection, please email us at info@landofbelle.com and we will do our best to find a solution to accommodate your order request.

REGISTRY

  1. What makes the Land of Belle registry different? Land of Belle’s registry is an opportunity for design lovers to register for pieces from boutique brands and artisans from around the world that are not, for the most part, available on other wedding registries. We offer a personalized experience which includes a registry consultation during which we will help determine a beautifully-curated selection of items that will blend seamlessly with your entertaining and lifestyle habits. We will assist in making sure you select the right items in the right quantities for a registry that feels relevant to your life and authentically your own.

  2. How does the registry work? Our wedding registry is it’s own platform. You should 1) create an account with us 2) Create a wedding registry with us on our registry page 3) Shop our site and use the “Add to Registry” button on product pages to add items to your registry 4) Share the link to your registry with friends and family, either via email (we are happy to share it on your behalf if you send us your guest list) or as a link on your wedding registry website. 5) You can add or remove items to your registry after the fact by going to our “Manage Registry” page.

  3. How can I organize a registry consultation? Start by filling out our wedding registry survey found here and someone will be in touch to schedule your consultation within 2-3 business days.

  4. Some items don’t have an “Add to Registry” button. Why? Some of our collection features limited edition and discontinued items that we will not reorder. We do not,  therefore, offer these items for registries.

  5. How do we add items to our registry? In order to add items to your registry, visit our registry page and create an account with us. Once you’ve done this, you can shop our website and simply add items to your registry by hitting the button “Add to Registry” button located on the product pages.

  6. How can we share the registry with our wedding guests? You can share your Land of Belle registry by including a link to it on your wedding website, or you can send your guests an email that includes the link to registry (this can be found on at the top of your registry page). Guests can also find your registry by visiting landofbelle.com and searching for you by name on our registry page under “Find a Couple.” We are also happy to share your registry by email on your behalf if you send us your guest list.

  7. Can I share my Land of Belle registry on a Zola wedding website? Absolutely, just follow the directions listed here: https://help.zola.com/hc/en-us/articles/115002135211-Do-I-have-to-use-Zola-registry-or-can-I-add-other-registries-to-my-Zola-wedding-website-

  8. When will I receive the gifts purchased for me on my registry? We are able to set up your registry one of two ways: We can either 1) order presents as they are purchased and send ship them out to you as they arrive or 2) accumulate a credit and wait until after your wedding and advise your total so you can potentially change your selection to complete sets or switch out items for others that may not have been purchased for you.

  9. If I take a registry credit, when does it expire? You must decide on your registry selection within six months of your wedding date.